1. Scope and operator
PNG Power Solutions is operated by PACIFIC PREMIER BUILDERS LIMITED. This policy applies to pngpowersolutions.com, its customer entry form, Power Club, Dealer Program, product enquiries and support links.
It explains our current website practices. A separate provider's terms and privacy rules apply when you continue through WhatsApp, email or another external service.
2. Information we collect
Information you provide
- Name, phone or WhatsApp number, email address, business name and contact details.
- Province, town, project site, intended use, appliance load, equipment model and enquiry details.
- Product, spare-part, service, fault, warranty and delivery information, including photos or measurements you choose to send.
- Dealer application details such as trading name, partner type, service area, experience and optional IPA registration information.
Account and activity information
- Customer or member code, browser access token, check-ins, points, direct referrals, reward requests and dealer application status.
- Product pages viewed while signed in, together with dates, source or referral information used to operate the programme and improve customer support.
Technical information
- Basic browser storage is used to remember your entry details, language and Power Club access on that device.
- Our server may process an IP address, time, requested page and approximate country for security, troubleshooting and service-area controls.
3. How we use information
- Respond to enquiries, prepare quotations and confirm products, fitment, stock, pickup or delivery arrangements.
- Provide service, repair, maintenance, warranty assessment and after-sales support.
- Operate customer sign-in, Power Club points, direct referrals, rewards and Dealer Program applications.
- Keep business records, prevent misuse, maintain site security and diagnose technical problems.
- Understand product interest and improve our product range, support information and customer service.
We use information for the reason it was provided and for closely related business purposes. We do not use the public website to collect payment-card details.
4. When information may be shared
We do not sell or rent customer personal information. We may share only what is reasonably needed with:
- Authorised staff and representatives who handle sales, service, support, rewards or dealer applications.
- Approved service, delivery or business partners where this is needed to answer or fulfil a request.
- Website hosting, technical, email and messaging providers that help us operate communications and systems.
- Authorities or advisers where disclosure is required by law, needed to protect safety or rights, or needed to investigate misuse.
WhatsApp and email providers process messages under their own policies. Do not send sensitive payment information through a public enquiry form or ordinary chat.
5. Browser storage, security and retention
Some sign-in and language details are stored in your browser so you do not need to enter them on every visit. Clearing browser data, changing device or using private browsing may remove that access.
Registration, referral, activity and application records may be stored on our website server and business systems. We use reasonable organisational and technical safeguards, but no internet service can promise absolute security.
We keep information while it is useful for the enquiry, customer relationship, programme administration, security, dispute handling and business or legal records. Information that is no longer reasonably needed may be removed or anonymised.
6. Your choices
You may ask us to explain, correct or delete personal information we hold about you, or ask us to stop optional promotional contact. We may need to verify your identity and may retain records required for completed transactions, security, disputes or applicable law.
You can clear this site's browser storage through your browser settings. This may sign you out of Power Club or require you to enter customer information again.
7. Tok Pisin summary
Long Tok Pisin: Taim yu givim nem, WhatsApp namba, ples, bisnis o generator infomesen, mipela yusim dispela long bekim askim, wokim quotation, painim stretpela part, givim service na ranim Power Club o Dealer Program. Mipela i no salim personal infomesen bilong customer.
Form bilong service na spare part i redim WhatsApp message tasol. Mipela i no kisim dispela infomesen inap yu yet i salim message long WhatsApp. Yu ken askim mipela long stretim o rausim personal infomesen bilong yu, sapos bisnis o lo i no nidim mipela long holim.
8. Contact and policy changes
We may update this policy when website features or business practices change. The effective date at the top shows the current published version.